CRM News and Resources

Cole Valley Software today announced ContactEase Relationship Discovery, the first CRM product to include Enterprise Relationship Management (ERM) capabilities within a CRM platform. ContactEase allows law firms of all sizes to grow business by unearthing contacts and relationships that exist only in e-mail communications or calendar items.

Enterprises continued in 2007 to find significant value in adopting the technologies, products and services that have grown out of Web 2.0, according to Gartner.(1) Among the Web 2.0 innovations being employed in the enterprise is Jigsaw (www.jigsaw.com), the online directory of business contact and company information built by and for its global membership, which announced that more than 400 companies are now using one or more of the Jigsaw enterprise solutions introduced in Fall 2007. The launch and adoption of Jigsaw Enterprise Solutions contributed significantly to the growth of Jigsaw’s membership community, which saw its number increase by 165 percent over the previous year.

SLM Holdings, Inc. (OTCBB: SMHI, http://www.slmbiz.com), a financial software company that specializes in developing products and services designed to optimize data management and enhance client support for securities brokers and financial advisors, has strengthened its service and marketing team through hiring twenty full-time employees from SupportSave Solutions, Inc. As part of the agreement, SupportSave will provide SLM Holdings with services that include lead generation, customer management, live technical support, and other related services for SLM’s customer relationship management (CRM) products and solutions.

Customer Effective, Inc., a Microsoft Gold Certified Partner and value-added reseller of Microsoft Dynamics CRM, announced the opening of a new office in Charlotte, N.C. The Charlotte office will provide regional sales and customer support for the company’s growing CRM software client base along the Atlantic Coast.

Marketing automation solutions have moved to the forefront, especially for BtoB companies that need to maximize their marketing return-on-investment. As a result, companies like Vtrenz that provide tools to develop, execute and manage lead development campaigns, are thriving.