CRM News and Resources

ANNAPOLIS, MD–(Marketwire - April 16, 2008) - Zenoss Inc., a leading provider of commercial open source network, systems and applications management software, today announced that SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, has deployed Zenoss for Service Providers to monitor and manage its end-to-end Software-as-a-Service (SaaS) offering, including networks, servers and end-user application performance through synthetic transactions.

BOZEMAN, Mont., April 23 /PRNewswire-FirstCall/ — CRM Magazine awarded
RightNow(R) Technologies (Nasdaq: RNOW) three 2008 Service Leader awards
for its on demand customer relationship management (CRM) solutions. For the
fifth year in a row, RightNow won the Web Self-Service category, based on
strong analyst ratings for customer satisfaction, depth of functionality,
and company direction. RightNow is also the inaugural winner of a new
category, Web Interaction Management, for the delivery of exceptional
customer support via multiple channels: email, chat, and phone.

REDMOND, Wash., April 22 /PRNewswire-FirstCall/ — Microsoft Corp.
today announced the general availability of Microsoft Dynamics CRM Online,
an on-demand customer relationship management service hosted and managed by
Microsoft. The new Internet service delivers a full suite of marketing,
sales and service capabilities through a Web browser or directly into
Microsoft Office and Outlook.

SAN MATEO, Calif. and MASON, Ohio, April 17 /PRNewswire-FirstCall/ — NetSuite Inc. NYSE: N, a leading vendor of on-demand, integrated business software suites that provide Accounting / ERP (Enterprise Resource Planning), CRM (Customer Relationship Management) and Ecommerce software for small business, medium-sized organizations and divisions of large companies, announced that Domin-8 Enterprise Solutions, the leading provider of integrated business software and solutions for the residential property management industry, has completely integrated its business operations on NetSuite OneWorld. With the order and stability NetSuite’s end-to-end solution provides, Domin-8 has successfully integrated several acquired businesses in a short period of time, saving $300,000 in salary costs through efficiency and automation. To do this, it had to replace its legacy Microsoft Dynamics GP (Great Plains), and other CRM products, such as Salesforce.com, that it inherited from the acquired companies. Domin-8 relies now on NetSuite as its business operations solution. Sales, marketing, accounting, analysis, reporting, multi-geography and multi-currency management are all managed through NetSuite OneWorld and the company is now implementing customer maintenance and automated renewals tracking. For more information on this story please visit http://www.netsuite.com/domin-8.

ADDISON, Texas–(BUSINESS WIRE)–DealerAdvance™, Inc. (OTCBB:DLAV), announced today that the company has signed Bill Seidle Nissan to a contract for their WebDA™ hand-held solution. Bill Seidle owns and operates eight new car dealers in Florida with brands including Nissan, Mitsubishi, Suzuki, Kia, Hyundai, and Chevrolet.