CRM News and Resources

LISBON, Portugal–(BUSINESS WIRE)–Teradata Corporation (NYSE: TDC), the global leader in enterprise data warehousing, announced today that Etisalat Misr, Egypt’s largest telecommunications service provider, has selected Teradata to build an enterprise data warehouse (EDW) after a strict evaluation process including the world’s best known information technology vendors. The EDW will support Teradata’s customer relationship management solution, Teradata Relationship Manager (TRM). The order included a logical data model and professional services support.

CUPERTINO, Calif.–(BUSINESS WIRE)–SugarCRM Inc., the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced that IBM’s WebSphere sMash, a platform for developers to build and run dynamic Web 2.0-based applications, has been named “Project of the Month” on SugarForge.org, SugarCRM’s community development Web site. WebSphere sMash is a new Web 2.0 offering announced at IBM Impact 2008, the annual SOA customer and partner event held in Las Vegas, NV.

BOSTON–(BUSINESS WIRE)–Coveo Solutions Inc., a global provider of search-powered information access solutions, today announced that CRM magazine named Coveo one of the “Rising Stars of 2008” in its CRM Service Awards: (www.destinationcrm.com/articles/default.asp?ArticleID=7803).

MELVILLE, N.Y.–(BUSINESS WIRE)–Following the launch of its next-generation, enterprise workforce optimization suite in December, Verint® Systems Inc. (PINK SHEETS: VRNT) today announced that it has been awarded top honors with CRM magazine’s prestigious 2008 Service Leader Award in the workforce optimization suite (WFO) category. The company and its Verint Witness Actionable Solutions™ business line led across all three evaluation criteria – reputation for customer satisfaction, reputation for depth of functionality and reputation for company direction. The results also were based on a blend of weighted criteria comprising analyst ratings, corporate advances and financial strength.

SALT LAKE CITY–(BUSINESS WIRE)–Allegiance, Inc., a premier provider of Enterprise Feedback Management (EFM) solutions, announced today that its Engage platform has received a 2008 CRM Excellence Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine. Customer Interaction Solutions has been the premier publication in the CRM, call center and teleservices industries since 1982.