CRM News and Resources

RICHMOND, BC–(Marketwire - April 24, 2008) - Sage Software announced today its new Sage Accpac Extended Enterprise Suite consisting of Sage Accpac ERP version 5.5 with integrated CRM. The Suite combines the benefits of ERP and CRM to support integrated front and back office business processes and workflow. This improves decision making ability by providing insight into what is happening within the business, enhances collaboration between departments and facilitates improved customer relationships by providing employees from across the business with one complete and consistent view of the customer.

GAITHERSBURG, MD–(Marketwire - April 21, 2008) - BroadSoft Inc., a leading provider of VoIP application software, announced today that Technology Marketing Corporation’s (TMC®) Unified Communications magazine (www.uc-mag.com) has named BroadSoft’s Unified Connector for Salesforce the Product of the Year. The Unified Connector for Salesforce is a Web 2.0 mashup of BroadSoft’s BroadWorks® VoIP application platform with the leading web-based customer relationship management (CRM) application.

STAMFORD, Conn.–(BUSINESS WIRE)–Gartner, Inc. and 1to1 Media announced today that they have joined forces to launch the Gartner & 1to1 Customer Awards. The goal of the partnership is to establish a standard of excellence for customer-focused organizations and honor those companies that reach that level by delivering optimal customer experiences. Nominations are now being accepted for the inaugural Awards.

NASHVILLE, TN–(Marketwire - April 22, 2008) - Sitel, a leading global business process outsourcing (BPO) provider, today announced that Technology Marketing Corporation (TMC)’s Customer Interaction Solutions® magazine has named Sitel’s global sourcing offering a recipient of the 2008 CRM Excellence Award.

BEDFORD, MA–(Marketwire - April 21, 2008) - Empirix® Inc., which helps organizations adopt complex communications solutions with confidence, announced today that Technology Marketing Corporation (TMC)’s Customer Interaction Solutions® magazine (www.cismag.com) has named Empirix’s Hammer Performance Assurance for Siebel service as a recipient of the 2008 CRM Excellence Award.